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Update troubleshooting.md

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AnomicDev 2024-04-14 00:53:16 +00:00
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docs/maintenance/troubleshooting.md
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@ -8,31 +8,6 @@ To record DEBUG messages in the log file, alter a setting in your auth project's
## Common Problems ## Common Problems
### I'm getting error 500 when trying to connect to the website on a new installation
*Great.* Error 500 is the generic message given by your web server when *anything* breaks. The actual error message is hidden in one of your auth project's log files. Read them to identify it.
### Failed to configure log handler
Make sure the log directory is writeable by the allianceserver user: `chmown -R allianceserver:allianceserver /path/to/myauth/log/`, then restart the auth supervisor processes.
### Groups aren't syncing to services
Make sure the background processes are running: `supervisorctl status myauth:`. If `myauth:worker` or `myauth:beat` do not show `RUNNING` read their log files to identify why.
### Task queue is way too large
Stop celery workers with `supervisorctl stop myauth:worker` then clear the queue:
```shell
redis-cli FLUSHALL
celery -A myauth worker --purge
```
Press Control+C once.
Now start the worker again with `supervisorctl start myauth:worker`
## Steps to Check Logs for Errors ## Steps to Check Logs for Errors
### Locate the Logs: ### Locate the Logs:
@ -62,6 +37,31 @@ Troubleshooting Tips
**Important Note: Before sharing logs publicly, sanitize any sensitive information such as usernames, passwords, or API keys.** **Important Note: Before sharing logs publicly, sanitize any sensitive information such as usernames, passwords, or API keys.**
### I'm getting error 500 when trying to connect to the website on a new installation
*Great.* Error 500 is the generic message given by your web server when *anything* breaks. The actual error message is hidden in one of your auth project's log files. Read them to identify it.
### Failed to configure log handler
Make sure the log directory is writeable by the allianceserver user: `chmown -R allianceserver:allianceserver /path/to/myauth/log/`, then restart the auth supervisor processes.
### Groups aren't syncing to services
Make sure the background processes are running: `supervisorctl status myauth:`. If `myauth:worker` or `myauth:beat` do not show `RUNNING` read their log files to identify why.
### Task queue is way too large
Stop celery workers with `supervisorctl stop myauth:worker` then clear the queue:
```shell
redis-cli FLUSHALL
celery -A myauth worker --purge
```
Press Control+C once.
Now start the worker again with `supervisorctl start myauth:worker`
### Proxy timeout when entering email address ### Proxy timeout when entering email address
This usually indicates an issue with your email settings. Ensure these are correct and your email server/service is properly configured. This usually indicates an issue with your email settings. Ensure these are correct and your email server/service is properly configured.