allianceauth/docs/maintenance/troubleshooting.md
Ariel Rin 95f72c854d Minor Documentation Update (#1019)
Gunicorn needs to be run whilist in the folder for context, folder path is not enough
Correct static path, note to check nginx user
Capitalization of services and small typos
Service examples updated to their latest versions and download links
Expanded /var/www chowns for Nginx and Apache examples
Add in a troubleshooting note for no images being displayed (permissions issue) and gunicorn not execting (file path context)
Correct formatting. Reword a few parts. Remove "new in 1.15".
2018-04-17 18:55:18 -04:00

2.4 KiB

Troubleshooting

Something broken? Stuck on an issue? Can't get it set up?

Start by checking the issues - especially closed ones.

No answer?

Common Problems

pip install -r requirements.txt is failing

It's probably a permissions issue. Ensure your current user can write to the virtual environment folder. That, or you're missing a dependency of some kind which will be indicated in the error message.

I'm getting an error 500 trying to connect to the website on a new install

Great. Error 500 is the generic message given by your web server when anything breaks. The actual error message is hidden in one of your auth project's log files. Read them to identify it.

Failed to configure log handler

Make sure the log directory is writeable by the allianceserver user: chmown -R allianceserver:allianceserver /path/to/myauth/log/, then restart the auth supervisor processes.

Groups aren't syncing to services

Make sure the background processes are running: supervisorctl status myauth:. If myauth:worker or myauth:beat do not show RUNNING read their log files to identify why.

Task queue is way too large

Stop celery workers with supervisorctl stop myauth:worker then clear the queue:

redis-cli FLUSHALL
celery -A myauth worker --purge

Press Control+C once.

Now start the worker again with supervisorctl start myauth:worker

Proxy timeout when entering email address

This usually indicates an issue with your email settings. Ensure these are correct and your email server/service is properly configured.

No images are available to users accessing the website

This is due to a permissions mismatch, check the setup guide for your web server. Additionally ensure the user who owns /var/www/myauth/static is the same user as running your webserver, as this can be non-standard.

Unable to execute 'gunicorn myauth.wsgi' or ImportError: No module named 'myauth.wsgi'

Gunicorn needs to have context for its running location, /home/alllianceserver/myauth/gunicorn myauth.wsgi will not work, instead cd /home/alllianceserver/myauth then gunicorn myauth.wsgi is needed to boot Gunicorn. This is handled in the Supervisor config, but this may be encountered running Gunicorn manually for testing.