2.5 KiB
Troubleshooting
Something broken? Stuck on an issue? Can't get it set up?
Start here:
- read the documentation
- check the issues - especially closed ones
- check the forums
No answer?
Common Problems
pip install -r requirements.txt is failing
Most commonly, your repositories did not include the requests package. Install it and try again: sudo pip install requests
Otherwise it's usually a missing dependency. Check the list, reinstall, and try again.
I'm getting an error 500 trying to connect to the website on a new install
Read the apache error log: sudo nano /var/log/apache2/error.log
If it talks about failing to import something, google its name and install it.
If it whines about being unable to configure logger, make sure the log directory is write-able: chmod -R 777 /home/allianceserver/allianceauth/log, then reload apache.
Groups aren't syncing to services
Make sure the background processes are running: ps aux | grep celery should return more than 1 line. More lines if you have more cores on your server's processor. If there are more than two lines starting with SCREEN, kill all of them with kill # where # is the process ID (second column), then restart with these background process commands from the allianceauth directory. You can't start these commands as root.
If that doesn't do it, try clearing the worker queue. First kill all celery processes as described above, then do the following:
sudo rabbitmqctl stop_app
sudo rabbitmqctl reset
sudo rabbitmqctl start_app
python manage.py celeryd --purge
Press control+C once.
python manage.py celeryd --discard
Press control+C once.
Now start celery again with these background process commands.
While debugging, it is useful to see if tasks are being executed. The easiest tool is flower. Install it with this: sudo pip install flower, then start it with this: celery flower --broker=amqp://guest:guest@localhost:5672//. To view the status, navigate to your server IP, port 5555.